Apr 28, 2016

Business English practice: Unit 6 — People and Workplaces

18 cards
, 40 answers
  • Read through the explanations.
    • A |      Employees and management

      The people who work for a company, all the people on its payroll, are its employees, personnel, staff, workers or workforce. But these words can mean just the people carrying out the work of a company, rather than those leading it and organizing it: the management.
      Note: Workforce, work-force and work force are all possible.

      B |      Management and administration

      A company's activities may be spread over different sites. A company's most senior managers usually work in its head office or headquarters (HQ). Some managers have their own individual offices, but in many businesses, most employees work in open-plan offices: large areas where many people work together. Administration or, informally, admin, the everyday work supporting a company's activities, is often done in offices like these by administrative staff or support staff. For example, those giving technical help to buyers of the company's products are in technical support.

      C |      Labour

      Labour is spelled labor in American English. Labor unions, organizations defending the interests of workers (American English) are called trade unions in British English. When workers are not happy with pay or conditions, they may take industrial action:
      • a strike, stoppage or walk-out: workers stop working for a time.
      go-slow: workers continue to work, but more slowly than usual.
      • an overtime ban: workers refuse to work more than the normal number of hours.

      D |      Personnel and human resources

      In larger organizations there is a human resources department (HRD) that deals with pay, recruitment, etc. This area is called human resources (HR) or human resource management (HRM). Another name for this department is the personnel department.

    • Choose the right description for each sentence.
      • Office workers may wear this.
        • blue collar
        • white collar

      • All the people working for a company.
        • labour
        • staff

      • Workers that use their hands.
        • manual workers
        • employees

      • When people stop working to protest.
        • strike
        • overtime ban

      • One of the people working for an organization.
        • employee
        • person

      • Occasions when workers stop working to protest.
        • go slow
        • walk-outs

      • Another name for the human resources department.
        • shopfloor
        • personnel department

      • Workers seen as a group.
        • labour
        • union

      • Various forms of protest at work.
        • industrial action
        • strike

      • Everyone working for a company is on this.
        • payroll
        • union

      • Everyone, or everyone except top managers.
        • workforce
        • labour

      • These are trade  . . . 
        unions
        in the UK and labor  . . . 
        unions
        in the US.
        • unions
        • workforce

      • Manual workers may wear this.
        • white collar
        • blue collar

      • The place in a factory where the production lines are.
        • human resource department
        • shopfloor

      • When people stop work to complain about something.
        • stoppage
        • go slow

      • When workers intentionally produce less.
        • stoppage
        • go slow

    • Manuel Ortiz is the founder of a Spanish computer sales company. Use key words to complete what he says about it.
      • keywords
        •office      •head office      •headquarters      •open-plan      •administrative staff      •support      •human resources department      •HRD


        I founded Computadoras Creativas 20 years ago. We started with a small in Madrid. Our , our is still here, but now we have sites all over Spain, with about 500 employees. Many of the offices are : everyone works together, from managers to , as well as people selling over the phone, and people in technical giving help to customers over the phone. Recruitment is taken care of in Madrid, by the or .

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